Privacy Policy

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our Website, enquire about a property, submit your details through an enquiry form, contact us, or otherwise interact with our services.

By using the Website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About SRG Infra

SRG Infra is engaged in real estate services, including property resale listings, property enquiries, buyer and seller assistance, property-related information and related real estate services.

The Website may display information relating to properties, projects, developers, builders, locations, prices, amenities, photographs, brochures and other marketing material. Such information may originate from property owners, developers, authorised channel partners, brokers or other third parties.

2. Information We Collect

We may collect the following information when you voluntarily provide it to us:

• Full name
• Mobile number
• Email address
• Property preferences
• Preferred location or locality
• Budget or approximate investment range
• Property type or configuration
• Information provided through enquiry forms
• Messages, enquiries or communications sent to us
• Any other information you voluntarily provide while communicating with us

We may also automatically collect certain technical information when you visit the Website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Approximate usage and interaction information

3. How We Use Your Information

We may use the information collected from you for purposes including:

1. Responding to your property enquiry.
2. Understanding your property requirements.
3. Sharing suitable property listings and related information.
4. Contacting you by phone, SMS, email, WhatsApp or other communication channels regarding your enquiry.
5. Scheduling property visits or discussions where requested.
6. Connecting you with property owners, developers, authorised representatives, channel partners, brokers or other relevant parties where necessary to respond to your enquiry.
7. Providing information about property availability, pricing, offers or related services.
8. Improving our Website, services and customer experience.
9. Maintaining records of enquiries and communications.
10. Preventing fraud, misuse, spam or unauthorised activity.
11. Complying with applicable legal, regulatory and governmental requirements.
12. Conducting internal analysis, reporting and business operations.

We will seek to use personal data only for legitimate and relevant purposes and, where consent is required, in accordance with applicable data-protection requirements.

4. Property Enquiries and Communications

When you submit your name, mobile number, email address or other information through our Website, you authorise us to contact you regarding your enquiry and relevant property opportunities.

Depending on the nature of your enquiry, communication may take place through:

• Telephone calls
• WhatsApp
• SMS
• Email
• Other electronic communication channels

You may request that we stop promotional or non-essential communications at any time by contacting us.

Please note that stopping promotional communication may not prevent us from contacting you where communication is necessary to respond to an existing enquiry, transaction, legal requirement or service request.

5. Sharing of Information

We do not intend to sell your personal information as a standalone commercial product.

However, we may share relevant information where reasonably necessary for providing our services, including with:

• Property owners or sellers
• Developers and builders
• Authorised channel partners
• Real estate brokers or consultants
• Service providers assisting us with website, CRM, hosting, communication, analytics or marketing operations
• Professional advisers
• Government authorities, regulators or law-enforcement agencies where legally required

We will aim to share only information reasonably necessary for the relevant purpose.

6. Third-Party Services

Our Website may use third-party services and technologies, including hosting providers, analytics tools, advertising platforms, communication platforms, CRM systems, cookies and similar technologies.

These third parties may process certain information in accordance with their own privacy policies and applicable laws.

We recommend that users review the privacy policies of third-party services where appropriate.

7. Cookies

The Website may use cookies and similar technologies to:

• Maintain website functionality
• Understand website traffic
• Improve user experience
• Measure marketing performance
• Remember certain preferences
• Analyse how visitors use the Website

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some Website functionality.

8. Advertising and Analytics

We may use digital advertising and analytics services to understand how visitors interact with our Website and to measure the effectiveness of our marketing campaigns.

These services may use cookies, pixels, tags or similar technologies.

Where applicable, third-party advertising platforms may process information according to their own policies and applicable laws.

9. Property Information and Third-Party Content

Property information displayed on the Website may include information received from property owners, developers, brokers, channel partners or other third parties.

While we may take reasonable steps to maintain accurate information, property availability, price, area, specifications, photographs, amenities, possession status, approvals and other details may change without prior notice.

Users should independently verify material property information and relevant documents before making any investment, purchase, payment or contractual commitment.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected;
• Maintain enquiry and business records;
• Provide requested services;
• Resolve disputes;
• Comply with applicable legal or regulatory obligations;
• Prevent fraud or misuse; or
• Protect our legal rights and interests.

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

12. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

• Request information regarding the personal data we process;
• Request correction of inaccurate information;
• Request deletion of personal information where applicable;
• Withdraw consent where processing is based on consent;
• Request cessation of certain communications;
• Raise a privacy-related grievance.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

13. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw your consent by contacting us.

Withdrawal of consent will not affect the legality of processing carried out before the withdrawal.

Certain information may continue to be retained or processed where required or permitted by applicable law or where another lawful basis for processing exists.

14. Children's Information

Our Website and services are not intentionally directed towards children.

We do not knowingly seek to collect personal information from children except where permitted by applicable law and with appropriate consent.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

15. External Links

Our Website may contain links to third-party websites, property portals, developer websites, social media platforms or other external websites.

We are not responsible for the privacy practices, content, security or policies of such third-party websites.

Users should review the applicable privacy policy of any third-party website they visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

For questions, requests or complaints relating to this Privacy Policy or your personal information, you may contact us at: